Wednesday, July 31, 2013

The Yes We Can System

Diamond Nexus Yes We Can Team
The Yes We Can System Team! Printer is in the shot because the new ERP will reduce our internal printing needs by 70%. If the system launches well, the DN Pyrotechnic Team are going to blow it up in our parking lot on Friday.
I spend most of my time focused on DN marketing and external things. It's great when I get to celebrate some important news from the "back-office" part of our business.

For the last two years or so we have been searching for, and now implementing, a new ERP system. An ERP system, for those who are interested in these arcane things, is a centralized software system that helps manage and control the entire enterprise. ERP Stands for “Enterprise Resource Planning.”

Saturday, May 11, 2013

Dont Forget your Mom!

Mother's Day. Seems out of touch that there is only one day a year dedicated to mothers; those incredible beings that are responsible for everything. The glue that bonds generations and creates the societies we live in. You'd think they would at least get a commemorative week or a federal nanny-state Monday-off holiday.

Tomorrow I get to spend the day with my wonderful, irascible and fearless mother. A brilliant and still beautiful woman with an amazing mind who put her own dreams on hold to support my dad and his crazy entrepreneurial dreams and boom or bust lifestyle. And, to raise me, an often difficult little bastard of a kid. She did it all while reading five books a week and smoking about 500 cigarettes a day.

Thursday, April 18, 2013

Diamond Nexus Holiday Anniversary Party

I just had a meeting with our PR folks at Diamond Nexus and was soundly berated for not making a post here for months. Okay, I get it. I'm just not a huge fan of the whole social media phenomenon. But, I get that DN has 100,000 fans on facebook, a half a million customers, and that there are people who have a bit of an interest, for whatever unfathomable reason, in me.

So, I'll start posting again. I see that Blogger totally changed the interface, so I have to figure that out. So this is a "warm up post"

To experiment with posting videos, check out the awesome party we had for the Diamond Nexus 7th Anniversary

Tuesday, August 21, 2012

Still Bucking the Unemployment Trend

Lots of opportunity at Diamond Nexus these days. Were on a growth tear this year and we're looking for people with the the talent and dedication to continue to drive us forward. To make it at Diamond Nexus you have to have the right set of skills and abilities, but, more than anything, we look for people who fit in with our culture.

We don't take ourselves too seriously. We have a lot of fun, but we also work very, very hard and perform at a high level. We are looking for people who are smart and focused and are looking to build a career and make a difference with a company that is shaking up the pretentious old-school jewelry world.

Right now we have openings for Sales Associates in both our Chicago and Milwaukee retail locations, We are also looking for an amazing Store Manager for our Woodfield Mall location.

In our Franklin, Wisconsin manufacturing operation we are looking for both a Polisher and a Finisher, these are entry-level positions, but there is room to advance in this fast-growing part of our business. 

We need to add another fantastic Developer to add to our our Technology Team. We also need highly customer-focused folks to join our Contact Center Team. If you like delivering amazing customer service and helping people find the jewelry of there dreams, this is a great and lucrative gig.  

For more details go to our career opportunities portal at


Saturday, September 10, 2011

The Most Gratifying Thing in My Business

A couple weeks ago two young people from DNL got married on an absolutely beautiful Sunday afternoon. Michael, who manages our finance department, and Allie, who is a talented goldsmith and jeweler in our production department, met at work, had a wonderful year and a half long courtship, and then were married in one of the most beautiful and idyllic ceremonies I've ever had the honor of being invited to. The wedding, and reception afterword, was one that was filled with happiness, love between family and friends, and good-natured fun which was best represented by the absolute joy on Michael and Allie's faces. They were kind enough to mention me in their little speech at the reception, and I felt a great sense of pride and fulfillment that I could be mentioned as part of the catalyst that brought these two great kids together.

Diamond Nexus, the company, is in its seventh year now, and in that time we've seen three weddings between people that met in the company and at least eight babies being born to our staff that I can think of. I love when our "DNL moms" bring their babies in and show them off around the office for the first time.

There are many goals that we have in business: Growth, profitability, competitive advantage, and others, but the thing that, probably more than anything else, brings me happiness at this stage in my life and career are these little moments of happiness and family-connection that I feel with my DNL tribe . One of the things I'm most sorry about in my life is that I do not have children. Watching these young, talented, people at DNL grow and succeed and launch lives and families of their own is tremendously gratifying and moving for me.

Michael and Allie, I wish you many, many years of happiness, joy and accomplishment. I hope that, not too long from now, I'll have an opportunity to bounce another "DNL baby" in my arms!

Sunday, January 30, 2011

How To Grow A Business-Interlude 1. Be Crazy About How You Take Care Of Your Customers.

I grew up in business. My father was a serial entrepreneur and his lifelong dream was to build a business and run his own show. He never achieved the really big, breakthrough success that I think he desired, but he did okay. He was also one of the kindest, gentlest men one could ever meet, and he was truly loved by those who knew him, but that's a story for another time.

He had a lot of ups and downs in his business career but the one thing he could always count on was customer loyalty the likes of which is rarely seen today. My dad died when he was 72 years old, and he was still running his business right up to that last day. He had customers that were still active who had been with him nonstop for 40 years. You don't get that kind of loyalty without some pretty incredible level of dedication to customer service.

Friday, January 14, 2011

DNL Holiday Party - Whoa.

Planet DNL is rarely a dull place, and that was proven again at the 2010 Holiday Party, the latest in a long line of crazy DNL blowouts! Another amazing record year is always an excuse for some over-the-top behavior, and the party didn't disappoint. Our people work their butts off, and I love to see them relax and party the same way. We took over the entire Stonefly Brewery club and packed it wall to wall with DNL'ers and our guests. We actually ran them out of tequila, another proud DNL moment!

Check out the great video: